Nice Day

After I'd trudged

For twenty minutes

Back to the shop

Carrying three bulky bags

Through a heavy downpour

That infiltrated my underwear

To return the new 'pair' of shoes

(One size 9, one size 10!)

To the nameless Service Assistant

Who was otherwise engaged

In gossip to a colleague

Therefore failing to make eye-contact with me

Or provide any kind of apology

As he silently replaced the footwear

While presumptuously asking me to complete

“Our short customer satisfaction survey”

You'll understand why

I tore it up in front of him

Sarcastically repeating

The well-worn corporate mantra

That he'd just robotically recited to me

“Have a Nice Day”